Sisters Counselor-Case Manager

The Benedict Center is a leading provider of services and advocacy to help women in the criminal justice system live safer, healthier lives for themselves, their children and our community.  Our services include community-based substance abuse and mental health treatment, reentry programming, and street outreach & drop-in centers for women in the street sex trade.

  • Come work with a supportive team to help women lead safer, healthier lives!
  • The Benedict Center values its staff members - people who want to work with purpose, making a difference in our communities

POSITION:      Counselor/Case Manager, Sisters Program

REPORTS TO:    Sisters Program Director                        

POSITION PURPOSE:  Provide crisis management, individual counseling, therapeutic groups, and case management services for Sisters Program participants in a drop-in center environment. 


Crisis support, case management services, individual counseling and therapeutic groups

  • Maintain a regular onsite presence at Sisters Program Drop-In Centers providing trauma informed, culturally competent crisis intervention, emotional support, and ongoing case management services for women in the program.
  • Meet with clients individually on a weekly basis and/or as needed on site and in the community to identify needs, facilitate referrals to community resources (including shelter/housing, food, clothing, harm reduction supports for active drug users, healthcare, transportation and other public assistance).
  • Assist clients in setting personal goals and monitor progress and achievement of these goals.
  • Administer program assessments to new and current participants; work with participants to develop program schedules, treatment plans, and plan reviews every 90 days. 
  • Conduct follow-up with women to ensure they have been successfully connected to the resources and supports they need.
  • Provide support and advocacy to clients involved in Municipal Court, Circuit Court, and/or Family court in consultation with Benedict Center and Sisters staff familiar with these systems.
  • Facilitate evidence-based curriculums, psychoeducational and supportive groups with participants.

Community and agency-wide connections

  • Ensure women are connected to other Benedict Center Programs/services when appropriate to support their growth and independence. 
  • Develop collaborative relationships with staff of local community agencies in order to provide client with coordination of care services and services outside the Sisters Program scope. 
  • Implement agency and Program initiatives that require involvement of Sisters staff including housing assessments, surveys and community partnerships.
  • Coordinate community partners leading group education at the Drop-in Centers. 

Sisters Program support and communication

  • Assist in ensuring the Drop-In Center provides a safe, respectful and inclusive environment for program participants. 
  • Maintain strong and supportive relationships with Program participants to address their basic needs, personal growth and attainment of personal goals.  
  • Review Intakes of new participants, ensure entry of Intakes into Procentive database, and support drop-in center staff in identifying ways to best support participants. 
  • Assist other Sisters Program staff who are working with women with more significant mental health and/or Substance Use needs.
  • Participate in Program staff meetings, in-service trainings and staff development opportunities. 
  • Meet with Program Director and clinical supervisor on regular basis for supervision and support. 
  • Other duties as assigned.

Evaluation and Data Collection

  • Document activities and outcomes, secure feedback from program participants and share with the Program Director on a regular basis. 
  • Complete and submit case file documentation in Procentive, VOCA tracking, and RedCap in a timely manner.
  • Review all client files with Program Director for best practices and quality assurance.
  • Assist in transition to electronic medical record system.
  • Maintain strong communication with all Sisters staff.
  • Work with Program Director and sexual assault advocate/case manager to evaluate the advocacy and case management outcomes and adjust work plans as needed.


  • Master’s Degree in Social Work, Psychology, or related areas.
  • Trained in and experience administering and interpreting diagnostic assessments and treatment plans as well as providing individual and group counseling. 
  • Minimum 2 years of general experience working in programs that serve women.
  • Valid driver’s license, reliable transportation and automobile insurance as local travel within Milwaukee County is a requirement.
  • Computer literacy and experience with databases and excel worksheets.

•    Licensed or training license in AODA or mental/behavioral health preferred i.e. LPC, LPC-IT, SAC, or SAC-IT.


  • Ability to work well with women from diverse economic, racial, ethnic, gender, sexual orientation, and religious backgrounds in an open and respectful environment.
  • Understanding of and commitment to harm reduction practice, trauma-informed care, self-reflection, accountability and cultural competence.
  • Commitment to utilizing evidence-based practices.
  • Strong verbal and written communication skills.
  • Ability to mediate and resolve conflict constructively. 
  • Ability to work independently in a self-directed manner.
  • Ability to foster an environment of team work with program and agency staff.
  • Ability to work flexible hours to accommodate early morning, evening and weekend hours. 


  • Full-time, FLSA exempt position 
  • $46,200-$53,550 annually
  • Paid vacation and personal/sick time
  • 12 paid holidays
  • Health, Dental, and Vision insurance available
  • Short-term disability, life, accident and other insurances also available
  • 401(k)
  • Opportunity to join a caring and committed team of professionals.
  • Professional development opportunities

The Benedict Center values and encourages diversity and is an equal opportunity employer. 

Please note:  Must satisfactorily complete the Caregiver’s Background Check as a condition of employment.

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