Case Manager - Sisters Program

The Benedict Center is a leading provider of services and advocacy to help women in the criminal justice system live safer, healthier lives for themselves, their children and our community.  Our services include community-based substance abuse and mental health treatment, reentry programming, and street outreach & drop-in centers for women in the street sex trade.

Come work with a supportive team to help women lead safer, healthier lives!

The Benedict Center values its staff members - people who want to work with purpose, making a difference in our communities.

POSITION:          Case Manager, Sisters Program

REPORTS TO:           Program Director                                                                   

CLASSIFICATION:     Full-Time, Non-Exempt

POSITION PURPOSE:  Provides crisis and on-going case management for clients at the Sisters Program, which provides support services and advocacy to women in street-based sex trade and/or sex trafficking.  The Sisters Program seeks to increase health, wellness and safety of women served by its street Outreach team and Drop in Center sites.


  • Maintain a regular onsite presence at Sisters Program Drop-In Center, providing crisis and on-going case management services. 
  • Assist in ensuring the Drop-In Center provides a safe, respectful and inclusive environment for program participants.
  • Co-facilitate workshops, activities and small group discussions that are conducted with participants.
  • Conduct program orientation and intake sessions with new clients; enter intakes into agency database.
  • Work with interested clients to develop individual service plans, with clear and achievable goals.
  • Meet with clients individually on a consistent and/or as needed to identify needs, facilitate referrals to community resources, assist clients in working on established goals, and monitor progress and achievement of those goals.
  • Complete all case file documentation in a timely manner.
  • Perform work with clients to achieve safer housing, including conducting housing assessments in the Clarity database, helping clients complete paperwork for assistance programs, and facilitating the process of viewing potential apartments.
  • Under the supervision of the Program Director, provide support and advocacy to clients involved in court processes.
  • Develop collaborative relationships with staff of other Benedict Center Programs and outside community agencies in order to provide client with coordination of care services.
  • Attend program staff meetings, staffing with system partners, and in-service trainings and staff development opportunities.
  • Provide hospitality services to all drop-in center participants and greet all new program participants individually to warmly welcome them to the program.
  • Maintain strong, nonjudgmental and supportive relationships with program participants to address their basic needs, personal growth and attainment of personal goals.   
  • Empower program participants to play an active role in program development, evaluation and advocating for policy and system change.
  • As possible, provide transportation and accompaniment to appointments and urgent legal, safety and healthcare needs or connect to other staff or partners with availability.
  • Educate all Sisters participants on their rights and protections as victims of crime.
  • Provide trauma informed, culturally competent, crisis intervention and emotional support for women through a process of listening, providing emotional support, identifying options, and problem solving.
  • Research resources and make intra-agency and community referrals that would address clients’ expressed needs and goals.
  • Collaborate with other agency leaders and program staff to ensure that women are successfully linked to other Benedict Center program activities that will support their growth and independence.
  • Support, coordinate and help supervise volunteers and interns, including Sisters Program participants
  • Ensure that data collection and program evaluation activities are carried out in a thorough and timely manner to demonstrate the impact and success of the program.
  • Meet with Program Director on a regular basis for supervision and support.
  • Other duties as assigned.


  • Bachelor’s Degree in Social Work, Psychology or related areas preferred.
  • Minimum 2 years of experience working in programs that serve women preferred.
  • Ability to work well with women from diverse economic, racial, ethnic, gender and gender expression, sexual orientation, and religious backgrounds in an open and respectful environment.
  • Understanding of and commitment to harm reduction practice, trauma-informed care, self-reflection, accountability and cultural competence.
  • Knowledge of mental health and substance use issues, and trauma-informed care practices specific to women preferred.
  • Commitment to utilizing evidence-based practices.
  • Strong verbal and written communication skills.
  • Ability to mediate and resolve conflict constructively.
  • Ability to work independently in a self-directed manner.
  • Ability to foster an environment of team work with program and agency staff.
  • Computer literacy and experience with databases and excel worksheets.
  • Valid driver’s license, reliable transportation to transport clients at times and automobile insurance are required as local travel within Milwaukee County is a requirement.
  • Bilingual, Spanish speaking a plus (pay differential)


  • Paid vacation and personal/sick time
  • 13 paid holidays
  • Fully-paid single health coverage (family coverage available)
  • Dental and vision insurance available
  • 401(k) plan available
  • Short-term disability, life, accident and other insurances also available
  • Employee Assistance Program (EAP)
  • Opportunity to join a caring and committed team of professionals.
  • Benedict Center is committed to a diversified workforce

The Benedict Center is an EEOC employer

Please send resume and cover letter to