Director of Operations

The Benedict Center is a leading provider of services and advocacy to help women in the criminal justice system live safer, healthier lives for themselves, their children, and our community.  Our services include community-based substance abuse and mental health treatment, reentry programming, and street outreach & drop-in centers for women in the street sex trade.

POSITION:  Operations Director                            REPORTS TO:   Executive Director


The Operations Director partners closely with the Executive Director to chart the Benedict Center’s future and plays a critical role as counselor, advisor, and strategic thought-partner for the Executive Director.  The Operations Director will continue to develop a work environment where professional and personal growth and development are integral to effectively serving women in our programs. 

The overall role of the Operations Director is to be a resourceful guide who navigates the day-to-day administration of Benedict Center programs and operating functions. 

As the supervisor of Program Directors, the Operations Director will collaboratively support and strengthen their efforts to develop and implement programs that sustain the mission and vision of the Benedict Center.  Together, we will provide the highest quality of advocacy, treatment, and services to all clients and constituents. 

The Operations Director will work closely with Administration (Finance, HR, Development) to carry out responsibilities including development of annual program plans and budgets, grant and contract management, program evaluation/outcome reporting, and support of human resource functions.


Organizational Leadership & Supervision

  • Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of their purpose, role, and contributions to the organization.
  • Ensure that the Benedict Center programming and internal culture, policies, and practices align with the organization’s commitment to diversity, inclusion, and engagement.
  • Provide a supportive day-to-day leadership presence for staff while also bridging the Women’s Harm Reduction Program, Women’s Reentry Program, and Sisters Program operations.
  • Provide guidance, support, and feedback to Program Directors to ensure successful outcomes and
  • develop staff using a supportive and collaborative approach.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

Program Development & Operations

  • Work with the Executive Director and Program Directors to develop and implement new initiatives to support the strategic direction of the organization.
  • Collaborate with Program Directors to plan the delivery of programs and its activities in accordance with the Benedict Center’s mission and goals. 
  • Create systems to coordinate and manage public and private grant activities and documentation including data collection, outcomes reporting, and tracking of expenditures.  
  • Further develop and implement policies and procedures that are consistent with organizational values, legal regulations, and grant and contract requirements. 
  • Collaborate with Program Directors to create program budgets, and collaborate with the Director of Finance to create an organization-wide budget.

Evaluation, Outcomes and Research

  • Develop a program evaluation framework to assess the strengths of each program and identify areas for continuous quality improvement.
  • Work with Program Directors and external evaluators to develop infrastructure to collect and track data needed to measure and report meaningful outcomes to funders and constituents.  
  • Work with the Development team to create written reports to funders. 


  • Bachelor’s degree plus experience in social services, behavioral health, or public health or related fields (including at least three years of management experience). Master’s degree preferred.  
  • Experience in strategic planning, project management, financial management, staff supervision and development, and leading key internal strategic initiatives.
  • Strong record of leading key organizational functions and teams with a targeted focus on continuous improvement.
  • Experience with diversity, equity, inclusion, and engagement initiatives for staff, volunteers, and participants.
  • Comfort and experience with public speaking to large and small groups on complex topics.
  • Exceptional relationship-building and interpersonal written and verbal communication skills.
  • Excellent judgment and creative problem solving skills including negotiation and conflict resolution.
  • Passion for and strong understanding of the Benedict Center’s social justice mission.

TERMS:   This is a full-time, exempt position with benefits.

Black, Indigenous, and People of Color are strongly encouraged to apply.

Please email resume with cover letter to:

We will continue to accept resumes with cover letters until this position is filled.