SSA Case Manager

The Benedict Center is a leading provider of services and advocacy to help women in the criminal justice system live safer, healthier lives for themselves, their children and our community.  Our services include community-based substance abuse and mental health treatment, reentry programming, and street outreach & drop-in centers for women in the street sex trade.

Come work with a supportive team to help women lead safer, healthier lives!

The Benedict Center values its staff members - people who want to work with purpose, making a difference in our communities

POSITION:        Sexual Assault Advocate/Case Manager, Sisters Program

REPORTS TO:   Sisters Program Director                                                           

POSITION PURPOSE:  Provide sexual assault advocacy and individual case management services for Sisters Program participants in two drop-in centers.


Advocacy and Case Management

  • Maintain a regular onsite presence at Sisters Program Drop-In Centers providing; advocacy, crisis support, and on-going case management services. 
  • Provide trauma informed, culturally competent, crisis intervention and emotional support for women in the program through a process of listening, providing emotional support, identifying options, problem solving and skill development.
  • Advocate on behalf of women who are identified by systems as having been sexually assaulted and/or sex trafficked and women who want to report those experiences with systems to ensure their interests are represented and their rights are upheld, including in-person accompaniment with healthcare providers, law enforcement, and other court proceedings.
  • Provide support and advocacy to clients involved in Municipal Court, Circuit Court, and/or Family court in consultation with Benedict Center and Sisters staff familiar with these systems.
  • Educate all Sisters participants on their rights and protections as victims of crime.
  • Meet with clients individually on a weekly basis and/or as needed to identify needs, facilitate referrals to community resources  including shelter/housing, food, clothing, harm reduction supports for active drug users, healthcare, transportation and other public assistance, assist clients in setting personal goals and monitor progress and achievement of these goals.
  • Conduct follow-up with women to ensure they have been successfully connected to the resources and supports they need.

Community and Agency-Wide Connections

  • Ensure women are connected to other Benedict Center program activities when appropriate to support their growth and independence.
  • Collaborate with  local victim services providers to share information about the unique challenges and barriers experienced by women in the street-based sex trade.
  • Identify additional community resources who can also assist women in the street-based sex trade.
  • Develop collaborative relationships with staff of local community agencies in order to provide client with coordination of care services and services outside the Sisters Program scope.
  • Implement agency and program initiatives that require involvement of Sisters staff including housing assessments, surveys and community partnerships.

Sisters Program Support and Communication

  • Assist in ensuring the Drop-In Center provides a safe, respectful and inclusive environment for program participants.
  • Maintain strong and supportive relationships with program participants to address their basic needs, personal growth and attainment of personal goals. 
  • As possible, co-facilitate and assist with groups conducted with participants.
  • Support drop-in center staff, if needed, in conducting program orientation and intake sessions with new clients.
  • Assist other Sisters Program staff who are working with women who’ve been sexually assaulted and/or sex trafficked to ensure the women receive the care and services they need.
  • Participate in program staff meetings, staffing with system partners, in-service trainings and staff development opportunities.
  • Meet with Program Director on a regular basis for supervision and support.

Other duties as assigned.

Evaluation and Data Collection

  • Document activities and outcomes, secure feedback from program participants and share with the Program Director on a regular basis.
  • Complete and submit case file documentation in a timely manner.
  • Work with Program Director on any specific billing requirements for funding sources.
  • Maintain strong communication with Sisters staff.
  • Work with Program Director and clinical counselor/case manager to evaluate the advocacy and case management outcomes and adjust work plans as needed.


  • Bachelor’s Degree in Social Work, Psychology or related areas preferred.
  • Minimum 2 years of experience working in programs that serve women.
  • Ability to work well with women from diverse economic, racial, ethnic, gender, sexual orientation, and religious backgrounds in an open and respectful environment.
  • Understanding of and commitment to harm reduction practice, trauma-informed care, self-reflection, accountability and cultural competence.
  • Commitment to utilizing evidence-based practices.
  • Strong verbal and written communication skills.
  • Ability to mediate and resolve conflict constructively.
  • Ability to work independently in a self-directed manner.
  • Ability to foster an environment of team work with program and agency staff.
  • Computer literacy and experience with databases and excel worksheets.
  • Ability to work flexible hours to accommodate early morning, evening and weekend hours.
  • Valid driver’s license, reliable transportation to transport clients at times and automobile insurance are required as local travel within Milwaukee County is a requirement.


  • Full-time, non-exempt position
  • Paid vacation and personal/sick time
  • 13 paid holidays
  • Fully-paid single health coverage (family coverage available)
  • Dental and vision insurance available
  • Short-term disability, life, accident and other insurances also available
  • 401(k)

Opportunity to join a caring and committed team of professionals.

Benedict Center is committed to a diversified workforce